Shipping Information and Policy

Free shipping on orders over $25

All orders received before 3PM PST are shipped on the same day.

We ship from the greater Seattle area on the west coast.

For all orders over $25

  • Free shipping

For all orders under $25

  • Ground Shipping (5-7 business days): $3.99 for all orders under $25.
  • Standard (3-7 business days): $3.99 tracking included
  • Priority (2-3 business days): $6.99 tracking included
  • Express (1-2 business days guaranteed): $45 see below for conditions.

Rates for expedited shipping

An additional $45 is added for Express shipping.


If your Express order shipment cost exceeds $45.00 (typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package.

Order deadline is 3PM Pacific Time (West Coast)

All products are shipped from our warehouse in Seattle, WA.

Products ship the same day as ordered, if ordered before 3PM, PST.

If ordered after 3PM, PST, your order is shipped the following business day.

All orders are shipped Monday – Friday.

Orders that are received during the weekend or holidays will be shipped out the next business day.

Shipping carrier and speed

In order to provide the best and cheapest shipping rates, the majority of products are shipped via USPS with a valid tracking number.

If priority shipping is requested at checkout, delivery time will be 2-3 days.

Generally, ground and free shipping can take between 2 and 7 business days for delivery.

Return Shipping

In the event you are not satisfied with your product, you can return the products in its original and unopened condition back to us for a full refund within 30 days.

  • Please contact us within 15 days of receiving your order to obtain a return authorization number.
  • Returns without a return authorization number will not be accepted.
  • All payments are refunded minus shipping charges.
  • If free shipping was offered on the order, the shipping fee that we incurred to send to you will be deducted from the total refund.
  • Please return authorized orders in its original form and packaging.
  • We must receive the return within 30 days of the initial order date.
  • We reserve the right to reject any returns and exchanges that do not meet these conditions.

Return Address

RETURN ALL AUTHORIZED RETURNS TO:


The Crown Choice / Open Arm Holdings

7651 South 180th Street

Kent, WA, 98032

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